Privacy Policy for VAPEBars UAE

 

WHO WE ARE

At VAPEBars UAE (referred to as “we,” “us,” or “our”), we are dedicated to protecting the privacy of our visitors and customers (“you”). This Privacy Policy explains how we handle the personal data you provide to us or that we collect while you use our site. We may update this policy periodically, so please review it regularly.

TYPES OF DATA WE COLLECT AND HOW IT IS USED

Information You Provide to Us You may provide us with information by filling out forms on our site or by corresponding with us via phone or email. This includes information you share when you register, sign up for our newsletter, search for products, place an order, enter a contest or survey, or contact our customer care team. The information you provide may include, but is not limited to, your name, address, date of birth, email address, and payment details.

Payment Information

  • Debit/Credit Cards: We offer you the option to save your card details for easier checkout on future orders. We do not store your full card details. Instead, we use a secure “token” that corresponds to your card details, which are stored by a secure third-party payment processor using robust encryption to keep your information safe.
  • Other Payment Services: If you use a third-party payment service like PayPal, your login credentials for that service are not shared with us. However, your name and delivery address may be transferred between us and the payment provider to complete the transaction. You can review the privacy policy of the specific payment service for more details.

Information We Automatically Collect Each time you visit our site, we may automatically collect the following information:

  • Technical Information: This includes your IP address, login details, browser type and version, time zone, browser plug-ins, and operating system.
  • Visit Information: This includes the full URL clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, the length of your visit to certain pages, and how you interacted with the page (e.g., scrolling, clicks, mouse-overs).

Information from Other Sources

  • Google Analytics: We use Google Analytics to analyze website metrics such as visitor numbers, demographics, device information, and user journeys. All data we use from Google Analytics is anonymous.
  • Address Lookup Services: We may use address lookup services, like those supplied by Loqate, to help you easily provide your delivery and billing addresses. You can read Loqate’s privacy policy here: https://www.loqate.com/en-gb/privacy/.

COOKIES

What are cookies? Cookies are small files stored on your computer that help us improve our website and provide a better user experience. They gather statistical data about your general internet use but do not personally identify you.

You have the option to decline the use of cookies via a pop-up notice when you first visit our site.

USE OF YOUR INFORMATION

We use the information we collect to provide our services and for the following purposes:

  • To provide you with information about our products or services that you request.
  • To send you information about other products that may interest you, but only if you have consented to receive such information.
  • To notify you about changes to our website, services, or products.
  • If you have previously bought goods or services from us, we may provide you with details of similar products that might be of interest.

MAILING LISTS

You can subscribe to our email newsletters during the checkout process, when setting up an account, or via the footer of our website. If you opt-in, we use your purchase history and order frequency to personalize your experience and send you relevant product information and offers. You can unsubscribe or update your preferences at any time through your account settings or by clicking the unsubscribe link in the emails you receive. We use standard technologies to monitor email openings and clicks to help us improve our newsletters. We do not sell or share our email subscriber details with third parties.

TRANSACTIONAL EMAILS

Your email address will be used for order updates, delivery notifications from our courier partners, and reminders for items left in your cart. Your email may also be used to collect product reviews and feedback on our performance. This service is provided by a third-party review company, and you can unsubscribe from these emails via the link in the footer of their messages.

WHO WE SHARE INFORMATION WITH

We only share your information with third parties when it is absolutely necessary.

  • Age Verification: We may use a third-party service to verify your age, for which we will ask for your name, address, and date of birth. If initial checks fail, we may also request a driver’s license or passport number.
  • Shipping: We share your name and delivery address with our delivery partners (such as Royal Mail or other freight solutions) to fulfill your order. We also share your email address and phone number (if provided) with these partners so they can supply you with tracking information.
  • Order Processing: We use third-party systems to process orders, which utilize your name, email address, delivery address, and billing address.

WHERE YOUR INFORMATION IS STORED

The information we hold is stored on secure servers. We ensure our providers adhere to the relevant data protection regulations and standards to keep your data safe.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to view, amend, or delete your personal information. If you have an account, you can update your details in your account settings. To request a copy of the data we hold on you or to request the deletion of any personally identifiable information, please contact our support team.

HOW LONG WE KEEP YOUR INFORMATION

We only keep your personal data for as long as needed to fulfill the purposes for which we collected it, including legal, accounting, and reporting requirements. We determine the appropriate retention period based on the amount, nature, and sensitivity of the data, the risk of harm from unauthorized use or disclosure, and applicable legal requirements. By law, we must keep basic customer information for a certain number of years after they are no longer customers for tax purposes. We may also anonymize your data for research or statistical purposes, in which case we may use it indefinitely without further notice.